Return and Refund Policy

We want you and your little one to be happy with every piece from Girl Nation Canada. If something isn’t quite right, we’re here to help.

Return window

You may request a return within 30 days of receiving your order. To be eligible, items must be:

• Unworn and in new condition

• In their original packaging (gift box, card, backing, tags, etc.)

• Purchased directly from girlnation.ca

Proof of purchase (order number or receipt) is required.

Items that cannot be returned

For hygiene and safety reasons, the following items are final sale and cannot be returned once opened:

• Earrings for pierced ears (studs, leverbacks, hoops designed for pierced ears)

• Stick-on earrings and opened sticker packs

• Any item marked as “Final Sale” or sold at a deep discount

• Gift cards

Clip-on earrings, bracelets, necklaces and hair accessories may be returned if they are unused and in their original packaging.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval.
If approved, your refund will be processed to your original method of payment.
Please note:

• Shipping fees are non-refundable

• Refunds may take 5–10 business days to appear on your statement, depending on your bank or card provider

If a return is not approved (for example, items are worn, damaged, or missing packaging), the item will be sent back to you and no refund will be issued.

Return shipping

Unless the item arrived damaged or we made a mistake with your order, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot refund items that are lost in transit.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@girlnation.ca

 with:

• Your order number

• A photo of the issue

• A brief description of the problem

We’ll make it right with a replacement, store credit, or refund.

Exchanges

We do not offer direct exchanges. If you would like a different style, please request a refund (where eligible) and place a new order.

If you have any questions about our return policy, please contact us at support@girlnation.ca